Meet Jeremy from Cisco Insider Advocates

Our clients are the guts and soul of every thing we do at Cisco and every one in every of them has an fascinating story to inform! Our Q&A sequence permits us to shine a highlight on a few of our most passionate buyer advocates as we study extra about their tales and backgrounds.

Cisco’s advocacy group, Cisco Insider Advocates, brings our clients collectively and offers a method for them to make highly effective connections, broaden their skilled and private networks, and study from prime specialists of their subject. One in all our targets with our advocacy group is to deepen {our relationships} with our clients and right now, we have now one of many friendliest faces in the neighborhood becoming a member of us for a chat. I’m excited to welcome Jeremy Shupick from Wyoming Equipment Firm.

Welcome, Jeremy! Let’s kick issues off by speaking about what you wished to be while you have been 16 years outdated?

Wow, what an awesome query! Properly, once I was 16, I lived in Gillette, Wyoming. I used to be a gymnastics coach for my after-school job and taking part in with a Franklin Ace 1000 that my mother and father received from some pals, so I began younger (for my era), pounding on the keyboard. That passion actually received me eager about know-how. I made a decision to take any class that would assist me within the tech space which, on the time, there weren’t many courses. I discovered a tech faculty in Colorado referred to as DIT (Denver Institute of Know-how) the place I may get an Associates in Laptop Networking diploma in 18 months. I additionally went for his or her scholarship and was the one one making use of there, so I received it. It was solely $1,000 however hey, something helps! Throughout faculty, we constructed our personal PC and realized the fundamentals of networking. The college modified its title to Westwood School of Know-how whereas I used to be enrolled, however has since shut down. However again then, I wished to be a Community Administrator and as you may see from my title, right here I’m!

Woah, what a journey out of your first after-school job as a gymnastics coach! The place did you begin your profession in IT? And, what skilled resolution or alternative helped lead you to your present function?

Properly, whereas going to varsity I grabbed any job I may get my arms on, even when the title didn’t have IT in it. Since I had IT data, although, I provided to assist anyplace I may, and I feel that basically helped me as I began getting expertise on many various programs. I made a giant resolution whereas residing in Colorado. On the time, my spouse and I had a two-year-old and one other on the best way. My mother-in-law advised me a couple of Community Administrator Assistant place at Wyoming Equipment Firm in Casper, Wyoming, the place she labored on the time. I used to be like, properly, we do wish to stay nearer to household for the youngsters, so why not!?

As you may most likely guess, they provided me the job and I accepted. My thought on the time was, insurance coverage kicks in on November 1 and my son was due on November 9! I used to be taking a $10,000 a 12 months pay reduce, however because it seems, Wyoming doesn’t have a state revenue tax they usually provided me higher insurance coverage, so my take house pay was really extra. So, every thing labored out and later down the road when my boss retired, I used to be capable of apply and transfer as much as Community Administrator. So right here I’m 18 years later, and although it’s difficult at instances, I do love my job. Additionally, over the previous 18 years, my spouse and I’ve been flipping homes. We’re at the moment on home quantity 11, and I advised my spouse: That is it, we’re not transferring once more! I nearly marvel if I ought to be within the IT or the home renovation enterprise!


That’s a brilliant lovely and private solution to transition into networking. Additionally, I really feel like you might be equally a renovation knowledgeable and a networking knowledgeable at this level! How has partnering with Cisco helped you in your function?

Over time, I’ve used increasingly Cisco tools and software program. Coming to Wyoming Equipment Firm, they have been an Avaya store for telephones on the time. In addition they used 3Comm switches and Cisco routers. After I began, they determined to go along with Cisco for the telephone system, and from then on the telephones have been placed on my plate to handle, together with routers, switches and servers. I felt like a one-man band! We do have a workforce right here, however plenty of us have our personal specialties and it takes time to cross-train. I don’t really feel like I’ve sufficient time! Cisco has been there once I wanted them.

What’s been your greatest problem in your organization not too long ago, and the way did you overcome it?

I wouldn’t say I’ve actually overcome any challenges, because it appears it’s on-going or the main target generally shifts. As quickly as you repair one factor, one other breaks or wants an improve. One problem I’d say could be good to beat is when a salesman is promoting you one thing with a pleasant demo they usually provide the value. I’d wish to see that value embrace full setup to make it work just like the demo!

The demo situation does sound like it will be irritating! Let’s transfer on to our buyer advocacy group. How would you describe it to these aren’t conversant in it?

It’s an unique place the place you are feeling inclusive! A spot the place there is no such thing as a dumb query, and you might be inspired to indicate off your work!

That’s precisely the group setting we’re making an attempt to foster. You’re one in every of our group “Rockstars.” What made you wish to be part of, and the way has being a part of this group impacted you each professionally and personally?

I joined, I feel, again in 2019 when it was The Cisco Gateway Americas. I’m not certain what 12 months the group began, however I’m at all times down for something that’s gamified, so I used to be like, why not!? I can study and get free stuff! Heck, it’s a WIN-WIN! Additionally, when you may learn different folks’s tales about how they overcame sure challenges, it helps you consider how one can attempt to overcome yours. It offers you a distinct perspective on the subject.

Let’s transfer on to this 12 months’s Cisco Dwell. You have been one in every of our “Highway to Cisco Dwell Winners” which meant you have been at Cisco Dwell U.S. in Las Vegas! We might like to know extra about your expertise as one of many winners. On a scale of 1-5 (5 being the very best), how would you describe your total expertise this 12 months? How did it evaluate to earlier Cisco Dwell conferences?

I must say a ten! Oh, on a scale to five … I’d nonetheless give it a ten!

I had already booked every thing for 2022, in order that they let me shift my journey, resort, and registration to 2023, which is good. This 12 months, lastly being again in particular person, was a greater expertise than the digital occasions during the last two years. You might be simply in a distinct mindset while you’re in particular person. I discover you may focus extra. While you’re out of the workplace, it’s simpler to disregard the little fires again on the workplace that may wait.

Plus, the hospitality that the Cisco Advocacy workforce confirmed me made me really feel like a celeb! The breakfast meetup for the advocate Rockstars was a pleasant solution to break the ice and get to satisfy everybody. The cocktail meetup was nice, too. It was good that the winners from different areas have been capable of come to the U.S., as I received to satisfy folks from throughout the globe. Additionally, while you’re a part of an unique group, you get the backstage go to the sales space the place they’ve the most effective refreshments!

What a rating, we’re flattered! You additionally had an opportunity to satisfy for the primary time/reconnect with a few of your friends from the group and members of the advocacy workforce. How did you discover reconnecting with everybody at Cisco Dwell this 12 months?

It was nice to lastly meet everybody who I’ve been corresponding with just about over the previous few years. Though some faces have modified on the advocacy workforce, I really feel the friendliness has not!

Thanks Jeremy! We’re delighted to listen to that the pleasant and welcoming setting we work so exhausting to create remains to be felt in particular person. We’re nearly on the finish of the interview and we’d love to complete with three issues you may’t stay with out?

  1. Household.
  2. Know-how.
  3. Cisco Insider Advocates! In fact!

Good picks, Jeremy! It’s been a pleasure, thanks once more for becoming a member of us.

You might be welcome, Rashik!

Learn extra advocate interviews

You would possibly get pleasure from this interview with Joacim Wicander.

Be a part of us!

For our clients who’ve already joined our Cisco Insider Advocates group, say  hiya to Jeremy in the event you haven’t met one another but. And for these Cisco clients who haven’t but joined, think about doing so. You’ll be capable to:

  • Join with friends in a gamified, on-line group
  • Have a possibility to satisfy with Cisco’s executives
  • Share your suggestions, questions, and greatest practices
  • Get entry to ‘insider’ content material and assets
  • Develop your skilled and private model
  • Amplify your organization’s success story with Cisco know-how

Able to get began?

Head over to the group and say hiya!


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