Hybrid Cloud Operations: Buyer Priorities for SaaS


Managing IT operations from a cloud-based Software program as-a-Service (SaaS) administration platform has turn out to be the norm. A Cisco sponsored hybrid cloud traits survey by analyst agency 451 Analysis of over 2,500 cloud, DevOps and NetOps leaders in organizations worldwide surfaced the next outcomes:

  • 94% use at the very least one cloud-based IT operations platform delivered as a service
  • 60% use SaaS operations platforms for shared/correlated telemetry and visibility throughout domains

Cisco has been pursuing a method to make it simpler for organizations to handle their hybrid cloud environments from SaaS platforms for 10 years, since we first acquired Meraki.  Our technique has been pushed by buyer necessities derived from Buyer Advisory Boards (CABs), surveys, and different sources. The IT organizations within the 451 Analysis survey recognized their prime standards for adopting cloud-based platforms as detailed within the chart beneath.

In case you’d prefer to study extra about what your friends are saying, you may obtain a replica of the 2022 Cisco Hybrid Cloud Traits report.

Full lifecycle administration

Full lifecycle administration was the highest requirement. It was cited by almost half (46%) of the organizations surveyed.  Our Buyer Advisory Boards describe this criterion as cloud-based administration of Cisco and third-party compute, community, storage, built-in programs, virtualization, container, and public cloud sources and workloads. They need a holistic means of managing hybrid cloud infrastructure utilizing correlated telemetry and visibility throughout domains.

Proactive assist and analytics

The opposite important standards recognized by greater than a 3rd of the survey respondents was proactive assist of on-premises infrastructure and predictive analytics. Cisco presents sturdy capabilities in our hybrid cloud portfolio to handle these necessities:

Proactive assist

    • Capability to isolate fault domains and supply actionable insights to expedite troubleshooting and backbone. [Cisco SD-WAN]
    • Proactive alerts about any endpoint gadgets impacted by safety advisories, offering the newest info on severity, impacted merchandise, and out there workarounds. [Cisco Intersight]
    • Increase service requests and proactively authorize Return Supplies Authorizations. [Cisco Intersight]
    • Automate the technology, forwarding, and evaluation of technical assist information to speed up troubleshooting. [Cisco Intersight]


    • Use real-time, granular analytics for every utility to steer customers onto the best-performing path for optimum utility efficiency. [Cisco SD-WAN]
    • Superior alerting, baselining, correlation, and forecasting algorithms to supply a deep understanding into the habits of the community. [Cisco Nexus Cloud]
    • Analyze workload consumption, prices, and coverage constraints throughout the complete stack, purposes to infrastructure, and robotically scale sources in real-time to make sure utility efficiency. [Cisco Intersight Workload Optimizer]
    • Use of historic information with the expected storage utilization per cluster to proactively scale the storage utilization. [Cisco Intersight]

Orchestration and Automation

Survey respondents additionally indicated they wished to make use of low-code orchestration and automation. This enables them to create and execute complicated workflows throughout a number of infrastructure domains, purposes, and exterior endpoints. It supplies them with the flexibility to behave on the visibility and insights generated from their cloud-based platforms.

Cisco presents a low/no-code framework with out-of-the-box workflows. It features a workflow designer and customized process designer with a drag-and-drop UI, so customers can create their very own workflows by assembling duties together with logical controls and loops. This lets customers construct their customized options for automated provisioning, unified insurance policies, scalability, and catastrophe restoration throughout environments.  As well as, Cisco, third-party and public cloud sources will be dynamically allotted amongst utility workloads for extra environment friendly use of hybrid sources.


Prospects have additionally emphasised the necessity to implement hybrid cloud administration in a way that works greatest for them. This implies a versatile strategy with open APIs that enables integration with their current on-premises infrastructure and DevOps toolsets. Cisco has made this requirement basic to our SaaS administration platform technique.

In case you’d prefer to study extra, try Cisco’s SaaS operations administration platforms choices, within the Assets hyperlinks beneath.





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